Customer Service, Billing & Repair Contact Information
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Contact Us
FirstLight’s Network Operations Center (NOC) is strategically located in Albany, New York. The NOC monitors, manages, and maintains visibility and control over the network to ensure it’s operating 24 hours a day, 7 days a week, 365 days a year.
FirstLight’s Customer Repair Centers are located in Portsmouth, New Hampshire, and Victor, New York. Our Repair Centers are located within the footprint of our fiber optic network and provide our customers with critical services. The Customer Repair Centers operate 24 hours a day.